86% [1] of consumers prefer to communicate with humans over chatbots. With high business expectations for Artificial Intelligence (AI), surveys prove that communication with telemarketing is still the most effective way to represent a company. 71% of customers also feel disappointed if the company from the product they use does not offer human interaction. This …
In business, the role of telemarketing is very much needed to increase sales, cross selling, provide information, and to get input from consumers on your product. In addition, call center activities are part of collecting consumer data banks, which can later be analyzed further and provide many insightful benefits for your company. With the increasingly …
HOW LANGUAGE HELPS YOUR CS REPS IN THIS TIME OF COVID-19 As this pandemic extends, in the sense of time and duration, various departments in most companies are now struggling in running day-to-day tasks. Customer service departments especially are now being challenged in dealing with anxious and frustrated customers complaining about insurance, bank accounts, investments, …
A friend of mine, trapped in the midst of this pandemic, recently found the “magic” of Amazon. As an employee forced to work from home, he really appreciates the features provided by this former online bookstore. It is not only about the colossal range of products and services that he can purchase, but the fact …
There is one item that people use consistently on a daily basis. An item which has changed the way we communicate, and thus the way we deliver our customer services. The Internet has put more power on customers. Most people write reviews on almost everything, and it has also become a way for customers to …
