Telemarketing and contact center

The Role of Call Centers in the Business World

In business, the role of telemarketing is very much needed to increase sales, cross selling, provide information, and to get input from consumers on your product. In addition, call center activities are part of collecting consumer data banks, which can later be analyzed further and provide many insightful benefits for your company. With the increasingly …

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Importance learning foreign-language

Language Helps

HOW LANGUAGE HELPS YOUR CS REPS IN THIS TIME OF COVID-19 As this pandemic extends, in the sense of time and duration, various departments in most companies are now struggling in running day-to-day tasks. Customer service departments especially are now being challenged in dealing with anxious and frustrated customers complaining about insurance, bank accounts, investments, …

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