CUSTOMER SERVICE
The royal discipline of a Contact Centre is Customer Service.
We provide abundant forms of customer services to put your business at the top.
Inbound and Outbound with Omni Channel Services
As business needs develop, so does customer service. Customers who wish to experience a seamless transition between communication devices (phone call, Whatsapp, SMS, e-mail, social media) for inbound and outbound requirements.
Customer Retention Program
Ensuring a high rate of (life-long) loyal customers is essential for business success and we can help you achieve it with our excellent Customer Retention Services.
Customer Relationship Management (CRM)
To have a successful customer service journey, you need to engage with your customers. CRM software enables your business acumen with your own customized software, tailored on your business requirements.
Customer Service Jakarta
Resvara is a customer service outsourcing based in Jakarta. Customer service is the act of supporting and advocating for customers in their discovery, use, optimization, and troubleshooting of a product or service. It’s also the processes that support the teams making good customer service happen. The goal of customer service is to foster lasting customer relationships.
The evolution of customer service
The main difference between service today and service 10 years ago is that customers expect premium service to be built-in from the first sales or marketing interaction and carry through to the moment they ask for help, post-purchase, and back again. To position themselves for success, businesses must integrate service into the journey at every interaction point.
Why is customer service important in business?
Customer service is important because it sets your business apart from competitors. It can make people loyal to your brand, products, and services for years to come. In fact, 77% of customers say they’re more loyal to businesses that offer top-notch service, according to our Trends Report.
But this is only possible if your business makes customer service a priority—customers will vote you off the island if you don’t. Our research also revealed that roughly half of the customers say they would switch to a competitor after just one bad experience. In the case of more than one bad experience, that number snowballs to 80%.
And the experience you provide for your customers is only becoming more important, with 50% of customers reporting that CX is more important to them now compared to a year ago.