Job Descriptions
- Monitor and coordinate agents’ perormance
- Conduct daily briefing to agents
- Conduct regular coaching to improve agents’ performances
- Create daily reports to clients
- Sample the agents’ recording
- Correspondence with clients regarding reports and issues
- Provide soft skills training to new employees
Requirements
- Min. D3 in all majors
- Min. 5 years experiences in Contact Center field
- Good communication and interpersonal skills
- Have a good leadership skill
- Fluent in English
- Advanced skill in MS. Office
- Target oriented