Operational Contact Center Lead

Job Category: Contact Center
Job Type: Full Time
Job Location: Jakarta

Job Descriptions

  • Monitor and coordinate agents’ perormance
  • Conduct daily briefing to agents
  • Conduct regular coaching to improve agents’ performances
  • Create daily reports to clients
  • Sample the agents’ recording
  • Correspondence with clients regarding reports and issues
  • Provide soft skills training to new employees


  • Min. D3 in all majors
  • Min. 5 years experiences in Contact Center field
  • Good communication and interpersonal skills
  • Have a good leadership skill
  • Fluent in English
  • Advanced skill in MS. Office
  • Target oriented

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